POSITION SUMMARY:

Under general direction of the Operations Team Leader, the overall purpose of this position is to work proactively as a member of the operations team in providing a customer focused service responsible for:

Performing operational functions effectively and efficiently, and in accordance with World Courier Global and Japanese policies and procedures and regulatory requirements, which includes:

Preparing and executing customer shipments for air export and import, utilising the company’s shipment processing systems and completing regulatory clearances;

Monitoring shipments in transit,  initiating effective action as necessary to rectify issues;

Linking with the airlines and WC brokers as required.

Shipments airlines booking; Controlling our Air freight levels

Assisting with answering telephone calls as necessary.

Actively supporting other functional areas of the business as required. Any other duties as directed by the Osaka associate Manager or Operations Manager Ensure that shifts -including week end shifts when applicable - are established in agreement with the Osaka associate Manager / Operations Manager

PRIMARY DUTIES AND RESPONSIBILITIES:

Export Ops Function 

Utilize appropriate company shipment and export processing systems:

Update and finalise jobs:

Enter applicable information and charges

Check customer export documents and attach to job

Complete international carrier’s Mawb and other associated documents

Complete company’s Declaration of Security

Complete and transmit FWB (Mawb) and FHL (Hwb) information to carrier (if applicable)

Post flight shipments

Ensure all shipments are checked prior to driver delivering to international carrier:

Confirm shipments comply with security and regulatory requirements

Confirm shipments are packed, labelled and marked correctly

Import Function 

Handle import shipment by communicating with client. Provide professional support to client for import regulation. Arrange import clearance by providing relevant documentation to a custom broker Arrange import quarantine. Ensure the required documentation and/or procedure is followed. Communicate with colleagues in overseas office for smooth transport.

Dispatch Function 

Arrange for drivers (pickup / delivery) Check the planned departure or arrival times of flights Manages the store-room (packaging, supplies, cooling-media, etc) Check correctness and completeness of consignment during pickups/deliveries Check the  best route available for a timely delivery/pickup Keeps the assigned vehicle clean inside and outside. Must execute regular pre-trip inspections. Assure that all tasks assigned to driver are fulfilled in a correct and timely manner. Ensue to manager stocks including PCM(Phase Change Material) conditioning

General function

Constantly monitor operations email:

Manage all communication responding to customers and where appropriate,

immediately forwarding emails to other personnel

Utilize appropriate company shipment processing system:

Constantly monitor and manage all communication via job notes

Notify consignees of pending shipments, confirming import and delivery details

Update jobs by entering appropriate information and charges and attaching all applicable import documents.

Organize shipment collections liaising with customers and domestic agents Acquiring and maintaining knowledge and understanding, and complying at all times with:

Company Code of Conduct and Policies;

World Courier global and WC Japan policies and procedures relevant to the position;

Company security requirements and health & safety system:

Reporting all security breaches and incidents in a timely manner.

Taking all practical steps to ensure own safety and the safety of others while at work; reporting all accidents and incidents in a timely manner.

Ensure compliance with relevant WH&S legislation and that any issues are identified and actioned in line WC Japan policy. Actively promote a culture that follows the AmerisourceBergen Values

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Significant customer service and/or operations experience.
• Strong international & domestic geographic knowledge.
• An understanding of Imports and Exports processes and statutory requirements.
• Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.
• Experience negotiating timelines and pricing with a range of stakeholders

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong interpersonal and communication skills.
• Sound level of numeracy and demonstrated attention to detail
• Strong time management and organizational skills.
• Sound written and verbal communication skills.
• Problems solving skills.
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
• A calm and customer focused approach.
• Ability to use initiative

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Have logistics knowledge ( preferred). Excellent interpersonal relationships. Be able to take initiatives and responsibilities. Computer skills (if applicable).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier K.K. Japan

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Have logistics knowledge ( preferred). Excellent interpersonal relationships. Be able to take initiatives and responsibilities. Computer skills (if applicable).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.