L2 Storage engineer

Senior Storage System Administrator is needed to support high availability production systems in a very large enterprise level environment with multiple global datacenters. The candidate will work closely with network, application, and middleware teams to support Storage SAN, NAS, Backup & Archive product installations, customizations, and deployments. The candidate will be responsible for all aspects of Storage operating system support including software updates and upgrades, performance management and capacity planning for the Storage environment.

Opportunities exist to cross train into other technologies.

To provide 24/7 coverage this team uses follow the sun and a shift roster (work 3 days one week and then 4 days the following week) with no oncall work.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Ensures completeness of technical requirements and functional architecture analysis for the support of system business solutions.
• Identifies requirements gaps or issues.
• Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.
• Works with impacted areas to ensure proper communication/review of requirements and support.
• Evaluates technical requirements for incidents and requests to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
• Installs, configures, and tests infrastructure modifications.
• Assists in the business process redesign and documentation as needed for current and new technology.
• Makes recommendations to improve security and participates in investigations as needed.
• Adheres to security requirements.
• Designs, plans and leads testing efforts and coordinates feedback of test results.
• Escalates problems as needed.
• Perform routine maintenance tasks
• Assists in establishing requirements, methods and procedures for routine maintenance.
• Ensures performance meets the present and future needs of the business.
• Forecasts utilization patterns and identifies modifications or upgrades.
• Designs reports to identify patterns and trends.
• Ensures continuous monitoring procedures are set per the standard procedures and requirements.
• Recommends changes/enhancements for improved systems availability, reliability and performance.
• Recommends operational metrics.
• Analyzes metrics to understand performance and identifies opportunities for continuous improvements.
• Performs Level 2 incident assessment and resolution on infrastructure solutions.
• Investigates alternative methods to expedite problem resolution.
• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
• Researches, analyzes and recommends the implementation of software or hardware changes to rectify current problems or similar future problems.
• Reviews checklists and scripts and updates as needed.
• Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
• Assists in developing SLAs or OLAs.
• Works with vendors to resolve problems and develop infrastructure solutions.
• Evaluates vendor solutions to ensure compliance with requirements.
• Documents new or modified infrastructure solutions, modules, test activities/results and other areas such as error handling.
• Ensures all documentation is delivered according to specified guidelines.
• Proofreads documents for accuracy.
• Provides coaching to team members.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or technical institute degree/certificate in a relevant field or equivalent work experience.
• Requires one of the following for 3-5 years of experience, SAN "Brocade", "Cisco" or equivalent, Block "Dell EMC", "Pure Storage" or equivalent, NAS "NetApp" or "Isilon" or equivalent, Backup "Avamar", "Cohesity".
• Relevant certification is required.
• Experience working within an enterprise ticketing system - incidents, requests, change control - preferably Service-Now
• Demonstrates knowledge of a broad range of hardware and software products.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Experience with general IT concepts beyond their primary discipline
• Good analytical and problem solving skills
• Good interpersonal skills; effective team player
• Good analytical skills with attention to detail
• Good presentation skills
• Ability to prioritize work load
• Understanding of ITSM

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or technical institute degree/certificate in a relevant field or equivalent work experience.
• Typically requires 8 or more years of relevant IT work experience.
• Relevant certification is required.
• Demonstrates in-depth knowledge of a broad range of hardware and software products.
• Experience technically leading teams

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Experience with general IT concepts beyond their primary discipline Good analytical and problem solving skills Good interpersonal skills; effective team player Good analytical skills with attention to detail Exceptional presentation skills Ability to prioritize work load Technical leadership, negotiation, and conflict resolution Understanding of ITSM

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is generally quiet.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 25% or more time is spent looking directly at a computer. Associate is frequently required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier (Aust) Pty. Ltd

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or technical institute degree/certificate in a relevant field or equivalent work experience.
• Typically requires 8 or more years of relevant IT work experience.
• Relevant certification is required.
• Demonstrates in-depth knowledge of a broad range of hardware and software products.
• Experience technically leading teams

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Experience with general IT concepts beyond their primary discipline Good analytical and problem solving skills Good interpersonal skills; effective team player Good analytical skills with attention to detail Exceptional presentation skills Ability to prioritize work load Technical leadership, negotiation, and conflict resolution Understanding of ITSM

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is generally quiet.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 25% or more time is spent looking directly at a computer. Associate is frequently required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.