Principal Duties & Responsibilities

The holder of this position may perform the following tasks:

• Handle enquiries from clients, agents and World Courier offices via phone and email in English
• Receive bookings via email and update World-STAR system
• Provide quotations via email
• Monitor and track ongoing shipments, reacting to any deviation from the plan
• Keep clients and World Courier offices updated to the status of their shipment, especially in regards to delays
• Action all notes sent in World-STAR
• Determine which shipping solution should be used for certain shipments
• Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed
• Communicate any temperature results as soon as possible after delivery, checking and noting any deviations
• Recognises important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos)
• Work with regulations (ADR/DGR/IATA) as well as local laws and guidelines
• Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers
• Update Biostar when a new study is raised in the system

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Candidate Requirements - Essential Criteria

Knowledge & Skills:

• English native or English to a very high level, verbal and written
• French to a very high level, verbal and written
• Spanish to a sufficient level to work in a Spanish environment
• Able to follow procedures and instructions
• Able to provide relevant information on request
• Knowledge in Word, Excel, Outlook
• Good communication skills, both verbally and written
• Negotiation & Influencing

Personal Attributes and Disposition:

• Ability to form part of a team and work independently
• Strong team player - able to work constructively with colleagues inside and outside of the department to ensure the best possible service is provided to the client at all times
• Self motivated and uses own initiative
• Remains calm under pressure
• Flexible attitude - for working shifts and last minute coverage
• Self motivated
• High attention to detail
• Able to prioritise workload, which may change throughout the day
• Friendly, polite, dependable, reliable and trustworthy

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Candidate Requirements - Essential Criteria

Knowledge & Skills:

• English native or English to a very high level, verbal and written
• French to a very high level, verbal and written
• Spanish to a sufficient level to work in a Spanish environment
• Able to follow procedures and instructions
• Able to provide relevant information on request
• Knowledge in Word, Excel, Outlook
• Good communication skills, both verbally and written
• Negotiation & Influencing

Personal Attributes and Disposition:

• Ability to form part of a team and work independently
• Strong team player - able to work constructively with colleagues inside and outside of the department to ensure the best possible service is provided to the client at all times
• Self motivated and uses own initiative
• Remains calm under pressure
• Flexible attitude - for working shifts and last minute coverage
• Self motivated
• High attention to detail
• Able to prioritise workload, which may change throughout the day
• Friendly, polite, dependable, reliable and trustworthy