Applying candidates must live within the Central Time Zone of the United States.

Schedule: Monday- Friday 7am-4pm

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Collaboratively develops and advances relationships with manufacturers and internal partners while providing consultative guidance to corporate customer contacts in support of complex drug shortage issue resolution through the Drug Shortage Program designed to promote patient care.
2. Identifies, evaluates, and documents opportunities and provides solutions to strategic and national customers (health systems, buying groups, GPOs, etc.) related to pricing errors, contract loading, forms and documents follow up, quality assurance, pricing integrity, terms consistency, contract pricing issues , as well as product availability support and stocking requests.
3. Partners with senior sales leadership and account services leadership to create and deliver customer presentations, and resolve customer concerns as needed from Prospect, RFP and QBR activities, including ongoing internal and external stakeholder meetings.
4. Subject matter expert (SME) and support owner for corporate relationship management for customer-facing processes and solutions, from implementation through potential exit (Care, Customer Implementation, Customer Reporting, Operations, Customer Onboarding).
5. Directs customer gap analysis opportunities and activities executed by the senior customer implementation team.
6. Responsible and accountable for SOP activities, including documentation creation and adherence and training though ongoing governance and reporting of compliance.
7. Proactively identifies potential risk(s) associated with initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process and reports on results both internal and external.
8. Gathers customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.
9. Proactively identify potential threats that would place customers at risk; drive escalation and resolution to successful outcome through cross-functional partnerships. Supports allocation, drug shortage, product availability and other relevant activities.
10. Proactively produce, identify and analyze purchasing trends within strategic customer base and escalate to appropriate internal and external stakeholders.
11. Produce and monitor reports such as Allocation, SOA, Market Shortage, and Key Shortage Update for key customers as well as facilitation/coordination of additional reports based on customer requests.
12. Assists customers after the shortage is resolved to move inventory based on needs.
13. Design and deliver designated customer-facing training plan designed to reinforce adherence to level buying practices, allocation and SOA policies at the corporate/GPO level.
14. Must be willing to travel as needed to provide necessary customer support (approx. 15-20%)
15. Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree or equivalent work experience and education. Normally requires a minimum of five (5) years plus related and progressively responsible experience. Pharmacy Technician certification and/or relevant IDN experience preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Detailed knowledge of manufacturer relationships; analytics; and operations in support of the broad spectrum of support provided to the customer.
2. Excellent project management skills and ability to work collaboratively with a cross-functional team to accomplish common goals; ability to break down obstacles in the path of project plan to meet objectives mutually acceptable to the customer.
3. Excellent customer service skills, proven track record of detail oriented problem solving, trouble shooting, and follow up.
4. Detailed knowledge of ABC products, services used at ABC; SME level experience with both systems (hardware/software/handhelds), as well as process/solutions, such as automated distribution processes, 3rd party systems, EDI standards and practices, and inventory management best practices.
5. Ability to prioritize, multi-task, and make judgment calls related to appropriate urgency in managing requests and issues from internal and external stakeholders; effectively manages deadlines.
6. Ability to see the broader relationship when presented with different support initiatives.
7. Demonstrated history of operating in a professional manner with leadership at the customer and internal stakeholder level, as well as ABC peers.
8. Excellent organizational skills; attention to detail, demonstrated project management experience.
9. Excellent analytical skills - Strong skills with spreadsheets and databases; excellent problem solving skills.
10. Proven ability to distill complex issues and analytics into actionable outcomes supporting the customer while protecting AmerisourceBergen interests; strong decision making skills.
11. Thorough knowledge of ABC policies & services: solid understanding of ABC’s business segments - CSP, Health System, 340b, Government, Buying Group and GPOs.
12. Ability to communicate effectively in writing; excellent presentation skills.
13. Demonstrated knowledge of Microsoft Word, Excel, PowerPoint and Outlook, Avaya, Business Objects (BOBj) Reporting (MS Access, SQL or other Database reporting tools), and SAP experience required.
14. Demonstrates ability to handle competing priorities and maintain tight deadlines.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies

Affiliated Companies: AmerisourceBergen Drug Corporation

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree or equivalent work experience and education. Normally requires a minimum of five (5) years plus related and progressively responsible experience. Pharmacy Technician certification and/or relevant IDN experience preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Detailed knowledge of manufacturer relationships; analytics; and operations in support of the broad spectrum of support provided to the customer.
2. Excellent project management skills and ability to work collaboratively with a cross-functional team to accomplish common goals; ability to break down obstacles in the path of project plan to meet objectives mutually acceptable to the customer.
3. Excellent customer service skills, proven track record of detail oriented problem solving, trouble shooting, and follow up.
4. Detailed knowledge of ABC products, services used at ABC; SME level experience with both systems (hardware/software/handhelds), as well as process/solutions, such as automated distribution processes, 3rd party systems, EDI standards and practices, and inventory management best practices.
5. Ability to prioritize, multi-task, and make judgment calls related to appropriate urgency in managing requests and issues from internal and external stakeholders; effectively manages deadlines.
6. Ability to see the broader relationship when presented with different support initiatives.
7. Demonstrated history of operating in a professional manner with leadership at the customer and internal stakeholder level, as well as ABC peers.
8. Excellent organizational skills; attention to detail, demonstrated project management experience.
9. Excellent analytical skills - Strong skills with spreadsheets and databases; excellent problem solving skills.
10. Proven ability to distill complex issues and analytics into actionable outcomes supporting the customer while protecting AmerisourceBergen interests; strong decision making skills.
11. Thorough knowledge of ABC policies & services: solid understanding of ABC’s business segments - CSP, Health System, 340b, Government, Buying Group and GPOs.
12. Ability to communicate effectively in writing; excellent presentation skills.
13. Demonstrated knowledge of Microsoft Word, Excel, PowerPoint and Outlook, Avaya, Business Objects (BOBj) Reporting (MS Access, SQL or other Database reporting tools), and SAP experience required.
14. Demonstrates ability to handle competing priorities and maintain tight deadlines.